Cancellation before shipment of Trial Pack/Bundles/Cleanse Pack/Subscription/Corporate Pack
If the order(s) that you want to cancel has not been shipped yet, you can write to our customer support team on email@example.com or call us on +91 9767670202
But the cancellation of the order(s) should be informed to the Pune Freshery Co. two days prior to the shipment scheduled. No cancellations will be entertained a day before the delivery of the pack/subscription.
In such cases, the order will be canceled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post order for Trial Pack/Bundles/Cleanse Pack/Subscription/Corporate Pack
In such cases, once the order is being shipped cannot be canceled and the customer cannot claim or ask for the change of address or refunded.
In case of Subscription and Corporate Pack, once the order is being initiated cannot be canceled in amidst the ongoing subscription or corporate pack and the amount won’t be refunded on the basis of the remaining day(s).
If such a situation prevails the customer can pause the order date(s) till He/She wishes to resume the Subscription or Corporate Pack
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
o For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the cancellation request. It may take 2-3 additional business days for the amount to reflect in your account.
o For cash on delivery transactions, at events and exhibitions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the cancellation request and your bank details on email. It will take an additional 2-3 business day for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through EDGE coupons, which can be used for future purchases.